GetWiza - Notice history

FIBRE GEEKS have confirmed that connectivity has been restored and services are back online. They will continue to monitor the connection.

If you're experiencing connectivity issues, please follow these reboot steps:

• unplug power cable for your GetWiza router

• wait +-2 mins, then plug back in

• wait another +- 2 mins for the service to re-authenticate

If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

FIBRE GEEKS have confirmed a network outage affecting their Sandown node - their engineers are working to restore connectivity.

Intermittent connectivity or service disruptions may be experienced while work is underway.

No ETR has been communicated at this time.

We'll continue to provide updates as they become available.

FIBRE GEEKS have confirmed that services have been restored.

The recent outages and connectivity drops have been related to ongoing ESKOM power issues affecting the local fibre infrastructure. Although there is a primary battery backup solution in place, the extended ESKOM outage resulted in the batteries being depleted.

FIBRE GEEKS were able to implement a secondary backup power solution this morning, which brought fibre services back online while the current ESKOM power fault remains unresolved. This current fault appears to form part of the recurring ESKOM power issues affecting the local fibre infrastructure. The matter has been reported to the relevant parties, but no ETA has been provided for a longer-term resolution.

If you're experiencing connectivity issues, please follow these reboot steps:

• unplug power cable for your GetWiza router

• wait +-2 mins, then plug back in

• wait another +- 2 mins for the service to re-authenticate

If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

FIBRE GEEKS have confirmed that services have been restored, but are currently running on a backup power solution. They are actively monitoring the connection.

We'll continue to provide updates as they become available.

Services are back online. FIBRE GEEKS engineers have confirmed the backhaul fault was repaired and they were able to restore connectivity and are monitoring the connection.

If you're experiencing connectivity issues, please follow these reboot steps:

• unplug power cables for both your Fibre Geeks device and GetWiza router

• wait +-2 mins, then plug back in

• wait another +- 2 mins for the service to re-authenticate

If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

FIBRE GEEKS have dispatched a team to investigate onsite this morning.

No ETR has been communicated at this time.

We'll continue to provide updates as they become available.

FIBRE GEEKS have determined that the outage is related to a backhaul fibre issue in the area. They've reported it to their upstream provider and are awaiting feedback.

No ETR has been communicated at this time.

We'll continue to provide updates as they become available.

FIBRE GEEKS have confirmed that connectivity has been restored and services are back online.

If you're still offline, please follow these reboot steps:

• unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

• wait +-2 mins, then plug back in

• wait another +- 2 mins for the service to re-authenticate

If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

It appears the bulk of services have been restored, but we're still observing incidents of intermittent or degraded connectivity with some clients.

If you're experiencing connectivity issues, please follow these reboot steps:

• unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

• wait +-2 mins, then plug back in

• wait another +- 2 mins for the service to re-authenticate

If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

The service has dropped again and Fibre Geeks are investigating