GetWiza - Service Outage - FIBRE GEEKS - Somerset Place & Sereno – Incident details

All systems operational

Service Outage - FIBRE GEEKS - Somerset Place & Sereno

Resolved
Major outage
Started about 6 hours agoLasted 1 hour 14 minutes

Affected

Fibre Geeks 🤓

Major outage from 8:19 AM to 9:34 AM

Updates
  • Resolved
    UTC
    Resolved

    FIBRE GEEKS has confirmed that the onsite power issues have been resolved and connectivity has been restored.

    If you're experiencing connectivity issues, please follow these reboot steps:

    - unplug power cable for your GetWiza router

    - wait +-2 mins, then plug back in

    - wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Investigating
    UTC
    Investigating

    FIBRE GEEKS has reported an outage at Somerset Place & Sereno, caused by a power issue affecting services.

    No ETR has been provided at this time.

    We'll provide updates as they become available.