GetWiza - Service Outage - FIBRE GEEKS – Incident details

Fibre Geeks 🤓 experiencing major outage

Service Outage - FIBRE GEEKS

Resolved
Major outage
Started 18 days agoLasted 1 hour 13 minutes

Affected

Fibre Geeks 🤓

Major outage from 6:20 AM to 7:34 AM

Updates
  • Resolved
    UTC
    Resolved

    FIBRE GEEKS has confirmed that connectivity has been restored and services are back online. They will continue to monitor the link.

    If you're experiencing connectivity issues, please follow these reboot steps:

    - unplug power cable for your GetWiza router

    - wait +-2 mins, then plug back in

    - wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Identified
    UTC
    Identified

    FIBRE GEEKS have investigated and determined the cause of the outage, but have not disclosed further details at this stage. Their engineers are working to restore connectivity and they hope to have services back online within the next hour.

    We'll continue to provide updates as they become available.

  • Investigating
    UTC
    Investigating

    We're aware of a network-wide outage on FIBRE GEEKS and have notified them, their teams are currently investigating.

    No ETR has been provided at this time.

    We'll provide updates as they become available.