GetWiza - Notice history

Fibre Geeks šŸ¤“ experiencing major outage

GetWiza Network ā­ - Operational

100.0% uptime
May 2026
Jun 2026
Jul 2026

Frogfoot šŸø - Operational

100.0% uptime
May 2026
Jun 2026
Jul 2026

Fibre Geeks šŸ¤“ - Major outage

99.89% uptime
May 2026
Jun 2026
Jul 2026

OpenservešŸ”Œ - Operational

100.0% uptime
May 2026
Jun 2026
Jul 2026

Octotel šŸ™ - Operational

100.0% uptime
May 2026
Jun 2026
Jul 2026

Thinkspeed šŸƒā€ā™‚ļø - Operational

100.0% uptime
May 2026
Jun 2026
Jul 2026

Vumatel šŸŽļø - Operational

100.0% uptime
May 2026
Jun 2026
Jul 2026
100.0% uptime

Johannesburg Peering šŸŒ - Operational

100.0% uptime
May 2026
Jun 2026
Jul 2026

Cape Town Peering šŸŒ - Operational

100.0% uptime
May 2026
Jun 2026
Jul 2026

International Upstream šŸŒ - Operational

100.0% uptime
May 2026
Jun 2026
Jul 2026

Notice history

View current status

Jul 2026

JUL18
Emergency Maintenance - FIBRE GEEKS - Stellenbosch
CompletedMaintenance3 hours
  • Completed
    18 July, 2026 at 9:00 AMUTC
    Completed
    18 July, 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progress
    18 July, 2026 at 6:00 AMUTC
    In progress
    18 July, 2026 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    17 July, 2026 at 7:43 PMUTC
    Planned
    17 July, 2026 at 7:43 PMUTC

    FIBRE GEEEKS are conducting emergency network maintenance in Stellenbosch tomorrow, Saturday 18 July 2026 from 08:00.

    Nodes affected:

    • Nooitgedacht Village

    • Koelenbosch Country Estate

    • Devonbosh Lifestyle Estate

    • Devonvale Golf & Wine Estate

    • Devon Place

    Services will be temporarily unavailable for roughly 3 hours during this interval.

JUL13
Scheduled Maintenance - VUMA - Edgemead, Bothasig, Monte Vista & Parow
CompletedMaintenance7 hours
  • Completed
    14 July, 2026 at 2:00 AMUTC
    Completed
    14 July, 2026 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progress
    13 July, 2026 at 7:00 PMUTC
    In progress
    13 July, 2026 at 7:00 PMUTC
    Maintenance is now in progress
  • Planned
    13 July, 2026 at 9:00 AMUTC
    Planned
    13 July, 2026 at 9:00 AMUTC

    VUMATEL are conducting network maintenance in the below areas today, 13 July 2026 from 21:00.

    Areas affected:

    • Edgemead

    • Bothasig

    • Monte Vista

    • Parrow

    Services will be temporarily unavailable for roughly 7 hours during this interval.

NLD 4 & NLD 5 Outage Affecting CPT > JHB Connectivity
ResolvedDegraded performance4 hours 13 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Several fibre breaks have occured on NLD 4 & 5 between CPT and JHB. This results in all traffic from CPT being moved onto alternative links and may result in congestion on the network while technicians work to repairs damaged cables. No ETA is available yet.

JUL4
Scheduled Maintenance - THINKSPEED
CompletedMaintenance6 hours
  • Completed
    04 July, 2026 at 6:00 PMUTC
    Completed
    04 July, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progress
    04 July, 2026 at 12:00 PMUTC
    In progress
    04 July, 2026 at 12:00 PMUTC
    Maintenance is now in progress
  • Planned
    02 July, 2026 at 10:30 AMUTC
    Planned
    02 July, 2026 at 10:30 AMUTC

    THINKSPEED are conducting core network maintenance on Saturday, 4 July 2026 from 14:00.

    Areas affected:

    • Groot Phesantekraal Mall

    • Wheatfields

    • Granendaal

    • Klein De Koning

    • Newinbosch

    Services may be temporarily unavailable for roughly 6 hours during this interval.

    āš½ Sports fans: if youā€™re hoping to catch the rugby, F1 Qualifying, or Soccer World Cup during this window, please consider this your friendly nudge to make backup plans before kick-off.

Service Outage - FIBRE GEEKS- Brackenfell
ResolvedPartial outage5 hours 2 minutes
  • Resolved
    UTC
    Resolved

    FIBRE GEEKS have confirmed that services have been restored.

    The recent outages and connectivity drops have been related to ongoing ESKOM power issues affecting the local fibre infrastructure. Although there is a primary battery backup solution in place, the extended ESKOM outage resulted in the batteries being depleted.

    FIBRE GEEKS were able to implement a secondary backup power solution this morning, which brought fibre services back online while the current ESKOM power fault remains unresolved. This current fault appears to form part of the recurring ESKOM power issues affecting the local fibre infrastructure. The matter has been reported to the relevant parties, but no ETA has been provided for a longer-term resolution.

    If you're experiencing connectivity issues, please follow these reboot steps:

    • unplug power cable for your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Monitoring
    UTC
    Monitoring

    FIBRE GEEKS have confirmed that services have been restored, but are currently running on a backup power solution. They are actively monitoring the connection.

    We'll continue to provide updates as they become available.

  • Investigating
    UTC
    Investigating

    Fibre Geeks has reported an outage in Brackenfell affecting:

    Parklane
    Rioga Park
    Birchwood

    Due to an ESKOM power fault in the area. Fibre Geeks are busy trying to install alternative power to bring these sites back online.

    No ETR has been provided at this time.

    We'll provide updates as they become available.

Jun 2026

Intermittent Connectivity - FIBRE GEEKS - Stellenridge
ResolvedDegraded performance17 hours 5 minutes
  • Resolved
    UTC
    Resolved

    Services are back online. FIBRE GEEKS engineers have confirmed the backhaul fault was repaired and they were able to restore connectivity and are monitoring the connection.

    If you're experiencing connectivity issues, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks device and GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Update
    UTC
    Update

    FIBRE GEEKS have dispatched a team to investigate onsite this morning.

    No ETR has been communicated at this time.

    We'll continue to provide updates as they become available.

  • Identified
    UTC
    Identified

    FIBRE GEEKS have determined that the outage is related to a backhaul fibre issue in the area. They've reported it to their upstream provider and are awaiting feedback.

    No ETR has been communicated at this time.

    We'll continue to provide updates as they become available.

  • Investigating
    UTC
    Investigating

    We're aware of an intermittent connectivity issue at La Recolte Retirement Village in Stellenridge, and have notified FIBRE GEEKS, our upstream provider, who is currently investigating.

    Services appear to be online but connectivity is intermittent and degraded. We'll provide updates from FIBRE GEEKS as they become available.

    No ETR has been provided at this time.

Service Outage - FIBRE GEEKS - Sandown
ResolvedPartial outage37 minutes
  • Resolved
    UTC
    Resolved

    FIBRE GEEKS have confirmed that connectivity has been restored and services are back online.

    If you're still offline, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Monitoring
    UTC
    Monitoring

    It appears the bulk of services have been restored, but we're still observing incidents of intermittent or degraded connectivity with some clients.

    If you're experiencing connectivity issues, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Investigating
    UTC
    Investigating

    We're aware of an outage in Sandown, and have notified FIBRE GEEKS, our upstream provider, who is currently investigating.

    No ETR has been provided at this time.

    We'll provide updates as they become available.

Service Outage - FIBRE GEEKS - Vredekloof Heights
ResolvedPartial outage1 hour 14 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    The service has dropped again and Fibre Geeks are investigating

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Fibre Geeks are aware of an outage affecting customers in the area of Vredekloof Heights - Their technicians are currently investigating.

JUN17
Scheduled Maintenance - FIBRE GEEKS - Mossel Bay
CompletedMaintenance2 hours
  • Completed
    17 June, 2026 at 4:00 PMUTC
    Completed
    17 June, 2026 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progress
    17 June, 2026 at 2:00 PMUTC
    In progress
    17 June, 2026 at 2:00 PMUTC
    Maintenance is now in progress
  • Planned
    17 June, 2026 at 9:23 AMUTC
    Planned
    17 June, 2026 at 9:23 AMUTC

    FIBRE GEEKS are conducting network maintenance in Mossel Bay at Hartland Estate today, 17 June 2026 from 16:00.

    They will be upgrading their backup power solution to improve service reliability.

    Services will be temporarily unavailable for roughly 2 hours during this interval.

May 2026

Service Outage - FIBRE GEEKS - Sandown, Parklands
ResolvedPartial outage23 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    FIBRE GEEKS have determined that the outage is related to a fibre issue and have switched to their failover link. Connectivity has been restored on the failover link, but service may be somewhat degraded until the primary link can be reinstated.

    Their engineers are actively monitoring the failover link and investigating longer-term solutions for their primary link.

    If you're still offline, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

    *Please note that service may be degraded while the failover link is in place.

    We'll continue to provide updates as they become available.

  • Investigating
    UTC
    Investigating

    We're aware of an outage in Sandown, Parklands and have notified FIBRE GEEKS, our upstream provider, who is currently investigating.

    No ETR has been provided at this time.

    We'll provide updates as they become available.

Service Outage - FIBRE GEEKS - Sandown, Parklands
ResolvedPartial outage6 hours 1 minute
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    FIBRE GEEKS have restored services and are actively monitoring the connection again.

    If you're experiencing connectivity issues, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Update
    UTC
    Update

    It appears the FIBRE GEEKS Sandown Node is once again offline - we have escalated it to FIBRE GEEKS for further investigation and are awaiting feedback.

    We'll provide updates as they become available.

  • Monitoring
    UTC
    Monitoring

    FIBRE GEEKS have implemented a fix to restore services and are actively monitoring the connection.

    If you're experiencing connectivity issues, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Investigating
    UTC
    Investigating

    We're aware of an outage in Sandown, Parklands and have notified FIBRE GEEKS, our upstream provider, who is currently investigating.

    No ETR has been provided at this time.

    We'll provide updates as they become available.

MAY13
Scheduled Maintenance - FIBRE GEEKS - Sandown
CompletedMaintenance4 hours
  • Completed
    14 May, 2026 at 3:00 AMUTC
    Completed
    14 May, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    13 May, 2026 at 11:00 PMUTC
    In progress
    13 May, 2026 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    13 May, 2026 at 11:00 PMUTC
    Planned
    13 May, 2026 at 11:00 PMUTC

    Please be advised that FIBRE GEEKS will be conducting scheduled network maintenance on their Sandown node in Parklands, on Thursday, 14 May from 01:00.

    Services will be temporarily unavailable for roughly 4 hours during this interval.

    Nodes affected:

    • Sagewood Estate

    • Sandown Residential

    • Rivergate Residential

    • Rivergate Business Park

    • Pioneer Valley

    • Pioneer Park

    • Pioneer Place

Previous

May 2026 to Jul 2026

Next