Service Outage - THINKSPEED - Newinbosch - Incident details - GetWiza Network Status

Service Outage - THINKSPEED - Newinbosch

Resolved

Partial outage

Started 26 days ago21 September, 2026Lasted 30 hours 13 minutes21 September, 202612:30 AM22 September, 20266:43 AMUTC

Affected

Thinkspeed 🏃‍♂️

Updates

Resolved
22 September, 2026 at 6:43 AMUTC
Resolved
22 September, 2026 at 6:43 AMUTC
THINKSPEED have confirmed that connectivity has been restored in Stellenbosch and services are back online.
If you're experiencing connectivity issues, please follow these reboot steps:
- unplug power cable for your GetWiza router
- wait +-2 mins, then plug back in
- wait another +- 2 mins for the service to re-authenticate
If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.
Identified
21 September, 2026 at 1:09 PMUTC
Identified
21 September, 2026 at 1:09 PMUTC
THINKSPEED have confirmed a break on the backhaul fibre near their Stellenbosch Exchange. Around 350 metres of 72-core fibre cable must be replaced, after which all 72 fibre strands need to be individually spliced and tested before services can be restored. Repair teams are onsite, but this is a substantial repair and will take time to complete.
No ETR has been communicated at this time.
We'll continue to provide updates as they become available.
Investigating
21 September, 2026 at 12:30 AMUTC
Investigating
21 September, 2026 at 12:30 AMUTC
THINKSPEED have reported an outage at Newinbosch Estate in Stellenbosch, due to a backhaul related fault. Their teams have logged the fault with their backhaul fibre provider and are currently awaiting feedback.
No ETR has been provided at this time.
We'll provide updates as they become available.