GetWiza - Notice history

Fibre Geeks 🤓 experiencing major outage

GetWiza Network ⭐ - Operational

100.0% uptime
Feb 2025
Mar 2025
Apr 2025

Frogfoot 🐸 - Operational

100.0% uptime
Feb 2025
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Apr 2025

Fibre Geeks 🤓 - Major outage

99.85% uptime
Feb 2025
Mar 2025
Apr 2025

Openserve🔌 - Operational

100.0% uptime
Feb 2025
Mar 2025
Apr 2025

Octotel 🐙 - Operational

100.0% uptime
Feb 2025
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Apr 2025

Thinkspeed 🏃‍♂️ - Operational

99.97% uptime
Feb 2025
Mar 2025
Apr 2025

Vumatel 🏎️ - Operational

100.0% uptime
Feb 2025
Mar 2025
Apr 2025
100.0% uptime

Johannesburg Peering 🌍 - Operational

100.0% uptime
Feb 2025
Mar 2025
Apr 2025

Cape Town Peering 🌍 - Operational

100.0% uptime
Feb 2025
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Apr 2025

International Upstream 🌍 - Operational

100.0% uptime
Feb 2025
Mar 2025
Apr 2025

Notice history

View current status

Apr 2025

Service Outage - [Newinbosch]
ResolvedPartial outage1 hour 59 minutes
  • Update
    UTC
    Update

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    We've been notified of an outage at Newinbosch by our upstream provider, who is currently investigating. We'll provide updates as they become available.

APR9
Scheduled Maintenance - Sandown
CompletedMaintenance1 hour
  • Planned
    09 April, 2025 at 8:00 PMUTC
    Planned
    09 April, 2025 at 8:00 PMUTC

    Fibre Geeks will be conducting maintenance on 9 April 2025 from 22:00 - 23:00. Services will be temporarily unavailable for roughly 60 minutes during this interval. Affected Users: Rivergate, Pioneer Valley, Pioneer Park, Sandown Residential, Sagewood, Sandown Square Business Park and Pegasus Park.

Service Outage - Newinbosch
ResolvedDegraded performance2 hours 54 minutes
  • Update
    UTC
    Update

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    We've been notified of an outage at Newinbosch by Thinkspeed, who is currently investigating. We'll provide updates as they become available.

Mar 2025

Service Outage - FIBRE GEKS - Somerset West
ResolvedPartial outage2 minutes
  • Resolved
    UTC
    Resolved

    FIBRE GEEKS were able to identify that the issue was power related and have resolved the outage. Services have been restored. If you're still experiencing connectivity issues, please reboot your router by unplugging both your GetWiza router and Fibre Geeks ONT device from power, waiting 2 minutes, and then plugging them back in. Please allow for another +-2 minutes for your connection to re-authenticate. If you're still experiencing issues thereafter, please pop us a WhatsApp message so that we can assist you further.

  • Investigating
    UTC
    Investigating

    We've been notified of an outage in Somerset West by FIBRE GEEKS, who are currently investigating. Networks Affected: - Somerset Sereno - Somerset Places We'll provide updates as they become available.

Service Outage - Hartland - Fibre Geks
ResolvedDegraded performance2 hours 18 minutes
  • Update
    UTC
    Update

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    FIBRE GEEKS are currently experiencing degraded services to Hartland Lifestyle Estate, there seems to be a backhaul related issue with our primary link, the site is currently running on our secondary link resulting in degraded performance, technicians are investigating.

Service Outage - FIBRE GEEKS - Stellenbosch
ResolvedPartial outage6 hours 8 minutes
  • Resolved
    UTC
    Resolved

    FIBRE GEEKS were able to repair the fibre break and restore connectivity. All services have been restored. If you're still experiencing connectivity issues, please let us know so that we can assist.

  • Update
    UTC
    Update

    FIBRE GEEKS have identified the issue to be as a result of a cable break caused by heavy machinery in Devonbosch Lifestyle Estate. Additional teams have been dispatched and updates will be provided as they are made available. No ETR has been communicated as yet.

  • Investigating
    UTC
    Investigating

    We've been notified of an outage at Devonbosch Lifestyle Estate by FIBE GEEKS our upstream provider, who is currently investigating. We'll provide updates as they become available.

Feb 2025

Service Outage - Somerset West
ResolvedPartial outage1 hour 7 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    We are aware of an outage affecting customers on the Fibre Geeks network in Somerset West. Fibre Geeks is busy investigating.

Service Outage - FIBRE GEEKS - Somserset West
ResolvedPartial outage3 hours 15 minutes
  • Resolved
    UTC
    Resolved

    The fibre break has been repaired and services have been restored. If you're still experiencing connectivity issues, please reboot your router by unplugging both your GetWiza router and Fibre Geeks ONT device from power, waiting 2 minutes, and then plugging them back in. Please allow for another +-2 minutes for your connection to re-establish. If you're still experiencing issues thereafter, please pop us a WhatsApp message so that we can assist you further.

  • Update
    UTC
    Update

    We've received feedback from FIBRE GEEKS that their backhaul provider has identified the location of the fibre cable break in the area, and repairs are currently underway. No ETR is available at this time. We'll continue to provide updates as they become available.

  • Update
    UTC
    Update

    FIBRE GEEKS have identified the fault to be backhaul-related, and they are working with their upstream fibre provider to locate the cause and implement a solution. We'll continue to provide updates as they become available.

  • Investigating
    UTC
    Investigating

    We've been notified of an outage in Somesert West by FIBRE GEEKS, our upstream provider, who is currently investigating. We'll provide updates as they become available. Sites affected: - Somerset Sereno - Somerset Places

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