GetWiza - Notice history

The incident has been resolved

Fibre Geeks have confirmed that there is a fibre break on their backhaul providers network. The backhaul provider is on site currently repairing. Unfortunately there is not ETA as yet.

Feedback from Fibre Geeks: Our backhaul provider suspects it's a fault on the physical fibre leading to the estates. No ETA is currently available. We will provide further updates once we receive an estimated time to repair.

The incident has been resolved

It appears that FROGFOOT have implemented a fix and service connectivity has stabilized. We will continue to monitor the situation. If your connection is still intermittent, please reboot your router by unplugging it (waiting for +- 30 seconds) and then plugging it back in to power - this will force a reauthentication of your connection and your internet should come back online momentarily thereafter. If after rebooting your connection is still not back, please let us know via WhatsApp where we will assist you directly to get you reconnected.

Our network engineers have identified that the issue is originating on the FROGFOOT network itself, we have escalated to FROGFOOT support engineers who are attending. It appears that GetWiza is not the only Internet Service Provider on FROGFOOT to experience this connectivity problem, which means that it is likely a network-wide event. We'll provide more updates as they become available.

The incident has been resolved