GetWiza - Service Outage - FIBRE GEEKS - Somserset West – Incident details

The fibre break has been repaired and services have been restored. If you're still experiencing connectivity issues, please reboot your router by unplugging both your GetWiza router and Fibre Geeks ONT device from power, waiting 2 minutes, and then plugging them back in. Please allow for another +-2 minutes for your connection to re-establish. If you're still experiencing issues thereafter, please pop us a WhatsApp message so that we can assist you further.

We've received feedback from FIBRE GEEKS that their backhaul provider has identified the location of the fibre cable break in the area, and repairs are currently underway. No ETR is available at this time. We'll continue to provide updates as they become available.

FIBRE GEEKS have identified the fault to be backhaul-related, and they are working with their upstream fibre provider to locate the cause and implement a solution. We'll continue to provide updates as they become available.