GetWiza - Notice history

FIBRE GEEKS identified a fault with their inverter unit which caused a loss of power to the central equipment. FIBRE GEEKS have restored power and all services are operational.

FIBRE GEEKS have reported that connectivity has been restored. If you are still experiencing connection issues, please reboot your router (by unplugging from power, waiting 2 minutes, and plugging it back in again) - allow your router another 2-3 minutes to re-establish its connection thereafter. If after these steps your service is still affected, please let us know via WhatsApp and our support team will investigate and assist.

Feedback from FIBRE GEEKS: "Our technicians have found that there has been a power failure in the guardhouse causing service to drop. The sites should be back online shortly. " If you are still experiencing connection issues, please reboot your router (by unplugging from power, waiting 2 minutes, and plugging it back in again) - allow your router another 2-3 minutes to re-establish its connection thereafter. If after these steps your service is still affected, please let us know via WhatsApp and our support team will investigate and assist.

It appears the network connectivity has stabilized once again. FIBRE GEEKS were unable to determine the cause. If you are still experiencing connection issues, please reboot your router (by unplugging from power, waiting 2 minutes, and plugging it back in again) - allow your router another 2-3 minutes to re-establish its connection thereafter. If after these steps your service is still affected, please let us know via WhatsApp and our support team will investigate and assist.

FIBRE GEEKS have restored connectivity. If you are still experiencing connection issues, please reboot your router (by unplugging from power, waiting 2 minutes, and plugging it back in again) - allow your router another 2-3 minutes to re-establish its connection thereafter. If after these steps your service is still affected, please let us know via WhatsApp and our support team will investigate and assist.

FROGFOOT have reported that connectivity has been restored. If you are still experiencing connection issues, please reboot your router (by unplugging from power, waiting 2 minutes, and plugging it back in again) - allow your router another 2-3 minutes to re-establish its connection thereafter. If after these steps your service is still affected, please let us know via WhatsApp and our support team will investigate and assist.

FIBRE GEEKS has reported that connectivity has been restored. If you are still experiencing connection issues, please reboot your router (by unplugging from power, waiting 2 minutes, and plugging it back in again) - allow your router another 2-3 minutes to re-establish its connection thereafter. If after these steps your service is still affected, please let us know via WhatsApp and our support team will investigate and assist.

Update from FIBRE GEEKS: "Our engineers have identified the cause of the intermittent connectivity and are working on getting the network fully restored. Unfortunately it is taking longer than expected and we will continue posting updates as more information becomes available." We'll continue to press for updates and provide feedback.

Update from FIBRE GEEKS: "Our technicians are working on the issue and we hope to have an ETR soon."

Feedback from FIBRE GEEKS: "We are still working on it, thanks a ton for your patience!" It appears the cause has not yet been identified and therefore no ETR has been determined yet - we'll continue to press for updates and provide feedback.

FIBRE GEEKS has reported that connectivity has been restored. If you are still experiencing connection issues, please reboot your router (by unplugging from power, waiting 2 minutes, and plugging it back in again) - allow your router another 2-3 minutes to re-establish its connection thereafter. If after these steps your service is still affected, please let us know via WhatsApp and our support team will investigate and assist.

Latest update from FIBRE GEEKS: "The fault has been escalated with our upstream provider. Still no ETR available." We'll continue to press for updates and provide feedback as information becomes available from FIBRE GEEKS. Currently it looks like there will be no resolution until sometime tomorrow, so if you're able to we suggest you make alternate connectivity arrangements.

Update from FIBRE GEEKS: "We have confirmation that the issue is with the backhaul provider, We are awaiting their arrival on site and will assist as best we can to get the issue resolved as soon as possible. We will provide an ETA as soon as one is made available."

Update from FIBRE GEEKS: "We suspect that this issue is caused by a backhaul provider fault, We have dispatched a team to investigate the fault further. No ETA is available yet."

FROGFOOT has successfully resolved the issue. All services restored.

FROGFOOT update: "The fault has been identified and technicians are working to resolve the issue. Connectivity remains intermittent to the affected areas. No ETR has been determined at this stage. " We'll provide updates as they become available.

It appears the issue has been resolved by Microsoft.