GetWiza - Service Outage - Bergenzicht – Incident details

The services have been successfully restored.

We are observing services to have restored, however we are awaiting final confirmation from Fibre Geeks.

Please see below update from Fibre Geeks: "Our technicians have conducted a full inspection to the cause of the current outage and it has been found that the backhaul cable was damage by contractor working on the new estate behind Bergenzicht. DFA, the backhaul provider is in the process of replacing the damaged infrastructure where there has been some delays due to the amount of damage caused as well as the weather conditions. Unfortunately we cannot provide an exact estimated time of repair at this moment, but rest assured teams are hard and work repairing the cable to get your internet connection back online as soon as possible."

Fibre Geeks have advised that the backhaul provider is on site floating a new fibre cable due to damaged caused to the existing cable. Unfortunately there is still no ETR available.

The backhaul provider have advised that they are dispatching a team to site to further investigate. Unfortunately there is still no ETR available.

Fibre Geeks has advised that their backhaul provider is still working to resolve the fault. We apologise for the inconvenience caused.

Fibre Geeks have identified a fault with their backhaul provider from the estate. Technicians are working to restore services. No ETA available currently.