GetWiza - Notice history

FIBRE GEEKS has confirmed that connectivity has been restored and services are back online.

If you're experiencing connectivity issues, please follow these reboot steps:

- unplug power cable for your GetWiza router

- wait +-2 mins, then plug back in

- wait another +- 2 mins for the service to re-authenticate

If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

FIBRE GEEKS suspect the outage is power-related and they have dispatched a team to investigate onsite and assist with a resolution.

No ETR has been communicated at this time.

We'll continue to provide updates as they become available.

FIBRE GEEKS have confirmed services are back online. No further feedback was provided as to the cause and nature of the outage.

THINKSPEED have confirmed that the repair to the fibre break was completed this morning by the backhaul provider and services have been restored. If you're experiencing connectivity issues, please follow these reboot steps: - unplug power cable for your GetWiza router - wait +-2 mins, then plug back in - wait another +- 2 mins for the service to re-authenticate If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

FROGFOOT teams managed to complete the repair work and services have been restored. If you're experiencing connectivity issues, please follow these reboot steps: - unplug power cable for your GetWiza router - wait +-2 mins, then plug back in - wait another +- 2 mins for the service to re-authenticate If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

FROGFOOT have advised that the replacement fibre cable has now been successfully pulled into place on both sides of the break. This was a longer cable run (in excess of 1km), which contributed to the time required to complete this step. The onsite teams are now preparing to install the joint enclosure manhole, after which they can begin the fibre optic splicing process to connect the new cable into the existing line. Once splicing is complete, the team will then need to perform testing to confirm stability before services can be restored. FROGFOOT have not communicated an ETR, however as splicing has not yet commenced, we foresee several more hours of work still required. We’ll continue to provide updates as they become available.

FROGFOOT have reported that additional damage was unfortunately inflicted this morning by the local municipality working along Welgevonden Blvd, which severed the backbone fibre cable. Cable replacement is once again underway by teams working onsite. Once the cable has been pulled into position, the fibre optic splicing team will then need to perform additional splicing work to connect the new cable. No ETR has been communicated by FROGFOOT at this stage, but given the extent of the damage and work to be done, we foresee a few more hours of downtime. We'll provide updates as they become available.

FROGFOOT teams worked throughout the night and have now confirmed that they've managed to successfully restore all services. Connectivity is back online. If you're experiencing connectivity issues, please follow these reboot steps: - unplug power cable for your GetWiza router - wait +-2 mins, then plug back in - wait another +- 2 mins for the service to re-authenticate If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

Latest update from FROGFOOT: The onsite teams are experiencing additional issues causing further delays to the re-installation of the replacement backbone fibre cable. Work is again being conducted on the damaged telco ducts to allow the cable re-installation to continue. No ETR has been communicated at this stage, however, it appears services may only be restored during the course of business tomorrow. We'll continue to provide updates as they become available.

Update from FROGFOOT: The damaged ducts have been repaired and the onsite teams are preparing to pull the replacement fibre cables. No ETR has been communicated as of yet. We'll continue to provide updates as they become available.

FROGFOOT have confirmed that repairs are underway. No ETR has been communicated yet. We'll continue to provide updates as they become available.

Latest feedback from FROGFOOT is that their onsite team have located the point of the fibre break, and they are assessing the extent of damages to be able to determine an ETR. We'll continue to provide updates as they become available.

FIBRE GEEKS have identified and resolved the incident. The cause was related to issues with the onsite power. If you're experiencing connectivity issues, please follow these reboot steps: - unplug power cable for your GetWiza router - wait +-2 mins, then plug back in - wait another +- 2 mins for the service to re-authenticate If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.