GetWiza - Notice history

All systems operational

GetWiza Network ⭐ - Operational

100% - uptime
Apr 2026
May 2026
Jun 2026

Frogfoot 🐸 - Operational

100% - uptime
Apr 2026
May 2026
Jun 2026

Fibre Geeks 🤓 - Operational

100% - uptime
Apr 2026
May 2026
Jun 2026

Openserve🔌 - Operational

100% - uptime
Apr 2026
May 2026
Jun 2026

Octotel 🐙 - Operational

100% - uptime
Apr 2026
May 2026
Jun 2026

Thinkspeed 🏃‍♂️ - Operational

100% - uptime
Apr 2026
May 2026
Jun 2026

Vumatel 🏎️ - Operational

100% - uptime
Apr 2026
May 2026
Jun 2026
100% - uptime

Johannesburg Peering 🌍 - Operational

100% - uptime
Apr 2026
May 2026
Jun 2026

Cape Town Peering 🌍 - Operational

100% - uptime
Apr 2026
May 2026
Jun 2026

International Upstream 🌍 - Operational

100% - uptime
Apr 2026
May 2026
Jun 2026

Notice history

Jun 2026

Intermittent Connectivity - FIBRE GEEKS - Stellenridge
  • Resolved
    Resolved

    Services are back online. FIBRE GEEKS engineers have confirmed the backhaul fault was repaired and they were able to restore connectivity and are monitoring the connection.

    If you're experiencing connectivity issues, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks device and GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Update
    Update

    FIBRE GEEKS have dispatched a team to investigate onsite this morning.

    No ETR has been communicated at this time.

    We'll continue to provide updates as they become available.

  • Identified
    Identified

    FIBRE GEEKS have determined that the outage is related to a backhaul fibre issue in the area. They've reported it to their upstream provider and are awaiting feedback.

    No ETR has been communicated at this time.

    We'll continue to provide updates as they become available.

  • Investigating
    Investigating

    We're aware of an intermittent connectivity issue at La Recolte Retirement Village in Stellenridge, and have notified FIBRE GEEKS, our upstream provider, who is currently investigating.

    Services appear to be online but connectivity is intermittent and degraded. We'll provide updates from FIBRE GEEKS as they become available.

    No ETR has been provided at this time.

Service Outage - FIBRE GEEKS - Sandown
  • Resolved
    Resolved

    FIBRE GEEKS have confirmed that connectivity has been restored and services are back online.

    If you're still offline, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Monitoring
    Monitoring

    It appears the bulk of services have been restored, but we're still observing incidents of intermittent or degraded connectivity with some clients.

    If you're experiencing connectivity issues, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Investigating
    Investigating

    We're aware of an outage in Sandown, and have notified FIBRE GEEKS, our upstream provider, who is currently investigating.

    No ETR has been provided at this time.

    We'll provide updates as they become available.

Service Outage - FIBRE GEEKS - Vredekloof Heights
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    The service has dropped again and Fibre Geeks are investigating

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Fibre Geeks are aware of an outage affecting customers in the area of Vredekloof Heights - Their technicians are currently investigating.

Scheduled Maintenance - FIBRE GEEKS - Mossel Bay
  • Completed
    17 June, 2026 at 4:00 PM
    Completed
    17 June, 2026 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    17 June, 2026 at 2:00 PM
    In progress
    17 June, 2026 at 2:00 PM
    Maintenance is now in progress
  • Planned
    17 June, 2026 at 9:23 AM
    Planned
    17 June, 2026 at 9:23 AM

    FIBRE GEEKS are conducting network maintenance in Mossel Bay at Hartland Estate today, 17 June 2026 from 16:00.

    They will be upgrading their backup power solution to improve service reliability.

    Services will be temporarily unavailable for roughly 2 hours during this interval.

May 2026

Service Outage - FIBRE GEEKS - Sandown, Parklands
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    FIBRE GEEKS have determined that the outage is related to a fibre issue and have switched to their failover link. Connectivity has been restored on the failover link, but service may be somewhat degraded until the primary link can be reinstated.

    Their engineers are actively monitoring the failover link and investigating longer-term solutions for their primary link.

    If you're still offline, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

    *Please note that service may be degraded while the failover link is in place.

    We'll continue to provide updates as they become available.

  • Investigating
    Investigating

    We're aware of an outage in Sandown, Parklands and have notified FIBRE GEEKS, our upstream provider, who is currently investigating.

    No ETR has been provided at this time.

    We'll provide updates as they become available.

Service Outage - FIBRE GEEKS - Sandown, Parklands
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    FIBRE GEEKS have restored services and are actively monitoring the connection again.

    If you're experiencing connectivity issues, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Update
    Update

    It appears the FIBRE GEEKS Sandown Node is once again offline - we have escalated it to FIBRE GEEKS for further investigation and are awaiting feedback.

    We'll provide updates as they become available.

  • Monitoring
    Monitoring

    FIBRE GEEKS have implemented a fix to restore services and are actively monitoring the connection.

    If you're experiencing connectivity issues, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Investigating
    Investigating

    We're aware of an outage in Sandown, Parklands and have notified FIBRE GEEKS, our upstream provider, who is currently investigating.

    No ETR has been provided at this time.

    We'll provide updates as they become available.

Scheduled Maintenance - FIBRE GEEKS - Sandown
  • Completed
    14 May, 2026 at 3:00 AM
    Completed
    14 May, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    13 May, 2026 at 11:00 PM
    In progress
    13 May, 2026 at 11:00 PM
    Maintenance is now in progress
  • Planned
    13 May, 2026 at 11:00 PM
    Planned
    13 May, 2026 at 11:00 PM

    Please be advised that FIBRE GEEKS will be conducting scheduled network maintenance on their Sandown node in Parklands, on Thursday, 14 May from 01:00.

    Services will be temporarily unavailable for roughly 4 hours during this interval.

    Nodes affected:

    • Sagewood Estate

    • Sandown Residential

    • Rivergate Residential

    • Rivergate Business Park

    • Pioneer Valley

    • Pioneer Park

    • Pioneer Place

Apr 2026

Scheduled Maintenance - FIBRE GEEKS - Bellville
  • Completed
    21 April, 2026 at 5:00 AM
    Completed
    21 April, 2026 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    20 April, 2026 at 5:00 PM
    In progress
    20 April, 2026 at 5:00 PM
    Maintenance is now in progress
  • Planned
    20 April, 2026 at 5:00 PM
    Planned
    20 April, 2026 at 5:00 PM

    FIBRE GEEKS' backhaul fibre provider will be conducting network maintenance in Bellville on 20 April 2026 from 19:00.

    Nodes affected:

    • La Recolte Retirement Village

    Services will be temporarily unavailable for roughly 12 hours during this interval.

Apr 2026 to Jun 2026

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