GetWiza - Notice history

All systems operational

GetWiza Network ⭐ - Operational

100% - uptime
Mar 2026
Apr 2026
May 2026

Frogfoot 🐸 - Operational

100% - uptime
Mar 2026
Apr 2026
May 2026

Fibre Geeks 🤓 - Operational

100% - uptime
Mar 2026
Apr 2026
May 2026

Openserve🔌 - Operational

100% - uptime
Mar 2026
Apr 2026
May 2026

Octotel 🐙 - Operational

100% - uptime
Mar 2026
Apr 2026
May 2026

Thinkspeed 🏃‍♂️ - Operational

100% - uptime
Mar 2026
Apr 2026
May 2026

Vumatel 🏎️ - Operational

100% - uptime
Mar 2026
Apr 2026
May 2026
100% - uptime

Johannesburg Peering 🌍 - Operational

100% - uptime
Mar 2026
Apr 2026
May 2026

Cape Town Peering 🌍 - Operational

100% - uptime
Mar 2026
Apr 2026
May 2026

International Upstream 🌍 - Operational

100% - uptime
Mar 2026
Apr 2026
May 2026

Notice history

May 2026

Service Outage - FIBRE GEEKS - Sandown, Parklands
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    FIBRE GEEKS have determined that the outage is related to a fibre issue and have switched to their failover link. Connectivity has been restored on the failover link, but service may be somewhat degraded until the primary link can be reinstated.

    Their engineers are actively monitoring the failover link and investigating longer-term solutions for their primary link.

    If you're still offline, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

    *Please note that service may be degraded while the failover link is in place.

    We'll continue to provide updates as they become available.

  • Investigating
    UTC
    Investigating

    We're aware of an outage in Sandown, Parklands and have notified FIBRE GEEKS, our upstream provider, who is currently investigating.

    No ETR has been provided at this time.

    We'll provide updates as they become available.

Service Outage - FIBRE GEEKS - Sandown, Parklands
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    FIBRE GEEKS have restored services and are actively monitoring the connection again.

    If you're experiencing connectivity issues, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Update
    UTC
    Update

    It appears the FIBRE GEEKS Sandown Node is once again offline - we have escalated it to FIBRE GEEKS for further investigation and are awaiting feedback.

    We'll provide updates as they become available.

  • Monitoring
    UTC
    Monitoring

    FIBRE GEEKS have implemented a fix to restore services and are actively monitoring the connection.

    If you're experiencing connectivity issues, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Investigating
    UTC
    Investigating

    We're aware of an outage in Sandown, Parklands and have notified FIBRE GEEKS, our upstream provider, who is currently investigating.

    No ETR has been provided at this time.

    We'll provide updates as they become available.

Scheduled Maintenance - FIBRE GEEKS - Sandown
  • Completed
    14 May, 2026 at 3:00 AMUTC
    Completed
    14 May, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    13 May, 2026 at 11:00 PMUTC
    In progress
    13 May, 2026 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    13 May, 2026 at 11:00 PMUTC
    Planned
    13 May, 2026 at 11:00 PMUTC

    Please be advised that FIBRE GEEKS will be conducting scheduled network maintenance on their Sandown node in Parklands, on Thursday, 14 May from 01:00.

    Services will be temporarily unavailable for roughly 4 hours during this interval.

    Nodes affected:

    • Sagewood Estate

    • Sandown Residential

    • Rivergate Residential

    • Rivergate Business Park

    • Pioneer Valley

    • Pioneer Park

    • Pioneer Place

Apr 2026

Scheduled Maintenance - FIBRE GEEKS - Bellville
  • Completed
    21 April, 2026 at 5:00 AMUTC
    Completed
    21 April, 2026 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progress
    20 April, 2026 at 5:00 PMUTC
    In progress
    20 April, 2026 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    20 April, 2026 at 5:00 PMUTC
    Planned
    20 April, 2026 at 5:00 PMUTC

    FIBRE GEEKS' backhaul fibre provider will be conducting network maintenance in Bellville on 20 April 2026 from 19:00.

    Nodes affected:

    • La Recolte Retirement Village

    Services will be temporarily unavailable for roughly 12 hours during this interval.

Mar 2026

Scheduled Maintenance - FIBRE GEEKS - Bellville
  • Planned
    25 March, 2026 at 5:00 PMUTC
    Planned
    25 March, 2026 at 5:00 PMUTC

    FIBRE GEEKS are conducting network maintenance in Brackenfell on Wednesday, 25th March 2026 from 09:00.

    Nodes affected:

    • La Recolte Retirement Village

    Services will be temporarily unavailable for roughly 10 hours during this interval.

  • Completed
    25 March, 2026 at 5:00 PMUTC
    Completed
    25 March, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progress
    25 March, 2026 at 7:00 AMUTC
    In progress
    25 March, 2026 at 7:00 AMUTC
    Maintenance is now in progress
Service Outage - FROGFOOT - Stellenbosch
  • Resolved
    UTC
    Resolved

    FROGFOOT has confirmed that connectivity has been restored and services are back online.

    If you're experiencing connectivity issues, please follow these reboot steps:

    - unplug power cable for your GetWiza router

    - wait +-2 mins, then plug back in

    - wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Investigating
    UTC
    Investigating

    FROGFOOT has reported a network outage in Stellenbosch; their teams are currently investigating.

    No ETR has been provided at this time.

    We'll provide updates as they become available.

Emergency Maintenance - FIBRE GEEKS - Bellville
  • Completed
    20 March, 2026 at 5:00 AMUTC
    Completed
    20 March, 2026 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progress
    19 March, 2026 at 7:00 PMUTC
    In progress
    19 March, 2026 at 7:00 PMUTC
    Maintenance is now in progress
  • Planned
    19 March, 2026 at 7:00 PMUTC
    Planned
    19 March, 2026 at 7:00 PMUTC

    FIBRE GEEKS have notified us that their backhaul provider will be conducting emergency network maintenance in Bellville this evening Thursday, 19 March 2026 from 21:00.

    Nodes affected:

    • La Recolte Retirement Village

    Services will be temporarily unavailable for roughly 10 hours during this interval.

Service Outage - FIBRE GEEKS - Brackenfell
  • Resolved
    UTC
    Resolved

    FIBRE GEEKS has confirmed that connectivity has been restored and services are back online.

    If you're experiencing connectivity issues, please follow these reboot steps:

    - unplug power cable for your GetWiza router

    - wait +-2 mins, then plug back in

    - wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Identified
    UTC
    Identified

    FIBRE GEEKS suspect the outage is power-related and they have dispatched a team to investigate onsite and assist with a resolution.

    No ETR has been communicated at this time.

    We'll continue to provide updates as they become available.

  • Investigating
    UTC
    Investigating

    We're aware of an outage in Vredekloof and have notified FIBRE GEEKS, our upstream provider, who is currently investigating.

    Nodes affected:

    • Eastglen

    • Glencrest

    • Glenwood

    No ETR has been provided at this time.

    We'll provide updates as they become available.

Scheduled Maintenance - FIBRE GEEKS - Somerset West
  • Completed
    18 March, 2026 at 11:00 AMUTC
    Completed
    18 March, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    18 March, 2026 at 6:00 AMUTC
    In progress
    18 March, 2026 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    18 March, 2026 at 6:00 AMUTC
    Planned
    18 March, 2026 at 6:00 AMUTC

    FIBRE GEEKS has notified us of scheduled electrical maintenance at Somerset Sereno and Somerset Place on Wednesday, 18 March 2026.

    Backup power will remain active throughout the maintenance window, and no significant impact to connectivity is anticipated. However, customers who depend on stable connectivity are advised to consider making alternate arrangements during this time.

    Duration: 5 hours Service impact: Minimal - no outages expected, though minor disruptions cannot be ruled out.

Mar 2026 to May 2026

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