GetWiza - Service Outage - FIBRE GEEKS - Sandown, Parklands โ€“ Incident details

All systems operational

Service Outage - FIBRE GEEKS - Sandown, Parklands

Resolved
Partial outage 30 %
Started 3 months agoLasted about 6 hours

Affected

Fibre Geeks ๐Ÿค“

Partial outage from 6:52 AM to 8:24 AM, Operational from 8:24 AM to 12:54 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    FIBRE GEEKS have restored services and are actively monitoring the connection again.

    If you're experiencing connectivity issues, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Update
    UTC
    Update

    It appears the FIBRE GEEKS Sandown Node is once again offline - we have escalated it to FIBRE GEEKS for further investigation and are awaiting feedback.

    We'll provide updates as they become available.

  • Monitoring
    UTC
    Monitoring

    FIBRE GEEKS have implemented a fix to restore services and are actively monitoring the connection.

    If you're experiencing connectivity issues, please follow these reboot steps:

    • unplug power cables for both your Fibre Geeks ONT device & your GetWiza router

    • wait +-2 mins, then plug back in

    • wait another +- 2 mins for the service to re-authenticate

    If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Investigating
    UTC
    Investigating

    We're aware of an outage in Sandown, Parklands and have notified FIBRE GEEKS, our upstream provider, who is currently investigating.

    No ETR has been provided at this time.

    We'll provide updates as they become available.