GetWiza - Notice history

FIBRE GEEKS were able to identify that the issue was power related and have resolved the outage. Services have been restored. If you're still experiencing connectivity issues, please reboot your router by unplugging both your GetWiza router and Fibre Geeks ONT device from power, waiting 2 minutes, and then plugging them back in. Please allow for another +-2 minutes for your connection to re-authenticate. If you're still experiencing issues thereafter, please pop us a WhatsApp message so that we can assist you further.

The incident has been resolved

FIBRE GEEKS were able to repair the fibre break and restore connectivity. All services have been restored. If you're still experiencing connectivity issues, please let us know so that we can assist.

FIBRE GEEKS have identified the issue to be as a result of a cable break caused by heavy machinery in Devonbosch Lifestyle Estate. Additional teams have been dispatched and updates will be provided as they are made available. No ETR has been communicated as yet.

The incident has been resolved

The fibre break has been repaired and services have been restored. If you're still experiencing connectivity issues, please reboot your router by unplugging both your GetWiza router and Fibre Geeks ONT device from power, waiting 2 minutes, and then plugging them back in. Please allow for another +-2 minutes for your connection to re-establish. If you're still experiencing issues thereafter, please pop us a WhatsApp message so that we can assist you further.

We've received feedback from FIBRE GEEKS that their backhaul provider has identified the location of the fibre cable break in the area, and repairs are currently underway. No ETR is available at this time. We'll continue to provide updates as they become available.

FIBRE GEEKS have identified the fault to be backhaul-related, and they are working with their upstream fibre provider to locate the cause and implement a solution. We'll continue to provide updates as they become available.

We are pleased to confirm that Openserve have restored connectivity, and all services should be back online. If you are still experiencing connectivity issues, please try rebooting (NOT resetting) your router by disconnecting your router from the power source, wait for 2 minutes, and then turn the router back on and allow it a few minutes to reconnect. If the issue persists after rebooting, please send us a WhatsApp message so we can investigate and assist further. Thank you for your patience and understanding.

Openserve technicians are in the process of physically tracing the fibre to locate the issue. This involves identifying the exact location of the fault, which can be time-consuming due to the complexity of the network infrastructure. Unfortunately, no ETR is available at this stage. We are actively putting pressure on Openserve to expedite the process and provide timely updates. Thank you for your understanding and patience.

Openserve have dispatched a technician to address the issue with their equipment in one of their Data Centres. The root cause has been identified as a port issue on their network interface. ETR (Estimated Time to Resolution) from Openserve: within the next 2 hours.

Openserve have identified and escalated the matter internally and are attending to the issue. We'll provide further updates as they become available.

FIBRE GEEKS have implemented a working solution and connectivity has been restored. If you're still experiencing connectivity issues, please reboot your router by unplugging both your GetWiza router and Fibre Geeks ONT device from power, waiting 2 minutes, and then plugging them back in. Please allow for another +-2 minutes for your connection to re-establish. If you're still experiencing issues thereafter, please pop us a WhatsApp message so that we can assist you further.

FIBRE GEEKS have identified the issue as a fibre break in their main fibre line in the Parklands, Sandown area. Although their backup connection activated, an upstream device on the backup route subsequently failed, resulting in the current outage. Their team is actively working on a resolution and will provide us with further updates as progress is made.

FROGFOOT have reported that the outage has been resolved. If you're still experiencing connectivity issues please send us a WhatsApp message so that we can assist.

Frogfoot have resolved the outage

-- Technicians are busy pulling slack on the fibre cable to start splicing.

-- There is a major cable break in the area. Techs are onsite assessing the damage. No ETR currently available.

The incident has been resolved

This outage is currently linked to the Frogfoot outage, as Thinkspeed makes use of Frogfoot for backhaul services. Please refer to the Frogfoot outage for detailed updates.