GetWiza - Notice history

All systems operational

GetWiza Network ⭐ - Operational

100% - uptime
Sep 2025
Oct 2025
Nov 2025

Frogfoot 🐸 - Operational

100% - uptime
Sep 2025
Oct 2025
Nov 2025

Fibre Geeks 🤓 - Operational

100% - uptime
Sep 2025
Oct 2025
Nov 2025

Openserve🔌 - Operational

100% - uptime
Sep 2025
Oct 2025
Nov 2025

Octotel 🐙 - Operational

100% - uptime
Sep 2025
Oct 2025
Nov 2025

Thinkspeed 🏃‍♂️ - Operational

100% - uptime
Sep 2025
Oct 2025
Nov 2025

Vumatel 🏎️ - Operational

100% - uptime
Sep 2025
Oct 2025
Nov 2025
100% - uptime

Johannesburg Peering 🌍 - Operational

100% - uptime
Sep 2025
Oct 2025
Nov 2025

Cape Town Peering 🌍 - Operational

100% - uptime
Sep 2025
Oct 2025
Nov 2025

International Upstream 🌍 - Operational

100% - uptime
Sep 2025
Oct 2025
Nov 2025

Notice history

Nov 2025

Degraded Connectivity - FIBRE GEEKS
  • Resolved
    UTC
    Resolved

    FIBRE GEEKS have reported that a solution has been implemented. No further feedback on the nature of the issue has been provided at this time. If you're experiencing connectivity issues, please follow these reboot steps: - unplug power cable for your GetWiza router - wait +-2 mins, then plug back in - wait another +- 2 mins for the service to re-authenticate If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Investigating
    UTC
    Investigating

    FIBRE GEEKS are experiencing intermittent connectivity on their network, affecting a large number of clients. They are aware of the problem and their network engineers are investigating. We'll provide updates as they become available.

Scheduled Maintenance - Openserve 27/11/2025
  • Planned
    26 November, 2025 at 11:00 PMUTC
    Planned
    26 November, 2025 at 11:00 PMUTC

    We will be conducting maintenance on our Openserve NNI in order to increase capacity. Customers can expected brief disconnects in connectivity during this time. Start: 27/11/2025 01:00 End: 27/11/2025 02:00 Duration: 1hr

Service Outage - FIBRE GEEKS (Devonbosch Lifestyle Estate)
  • Resolved
    UTC
    Resolved

    FIBRE GEEKS have successfully repaired the fibre break and services have been restored. If you're experiencing connectivity issues, please follow these reboot steps: - unplug power cable for your GetWiza router - wait +-2 mins, then plug back in - wait another +- 2 mins for the service to re-authenticate If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Update
    UTC
    Update

    We've received notice from FIBRE GEEKS that repair work is currently underway - their technical teams are working to repair the damage to the fibre break and restore connectivity. The current ETA communicated is 4 hours. We'll continue to provide updates as they become available.

  • Update
    UTC
    Update

    FIBRE GEEKS have identified the cause, which appears to be damage to the backbone fibre infrastructure. They have dispatched a team to begin repair work. No ETA has been made available at this time. We'll continue to provide updates as they become available.

  • Investigating
    UTC
    Investigating

    We've been notified of an outage at Devonbosch Lifestyle Estate in Stellenbosch by FIBRE GEEKS, our upstream provider, who is currently investigating. We'll provide updates as they become available.

Service Outage - THINKSPEED (Paarl)
  • Resolved
    UTC
    Resolved

    THINKSPEED have confirmed that services have been restored. If you're experiencing connectivity issues, please follow these reboot steps: - unplug power cable for your GetWiza router - wait +-2 mins, then plug back in - wait another +- 2 mins for the service to re-authenticate If you're still experiencing issues after rebooting, please WhatsApp us so that our team can assist.

  • Investigating
    UTC
    Investigating

    We've been notified of an outage at Bergenzicht Estate in Paarl by THINKSPEED, our upstream provider, who is currently investigating. Initial feedback from THINKSPEED is that they believe the cause to be power-related. We'll provide updates as they become available.

Emergency Maintenance | 12 Nov, 00:00 - 04:00
  • Planned
    11 November, 2025 at 10:00 PMUTC
    Planned
    11 November, 2025 at 10:00 PMUTC

    We’ll be conducting emergency maintenance on our core network infrastructure during the early hours of tomorrow morning. This work is necessary to address the recent increase in outage incidents and to implement permanent improvements aimed at stabilising overall performance. Connectivity will be temporarily unavailable during the maintenance window while these upgrades are applied. We appreciate your understanding and patience as our team completes this critical work to ensure a smoother, more resilient network experience. Maintenance window: 12 Nov, 00:00 - 04:00 Duration: 4 hours Impact: Connectivity Downtime

Oct 2025

Network Maintenance - FIBRE GEEKS (Pioneer Valley, Sandown)
  • Planned
    31 October, 2025 at 8:45 AMUTC
    Planned
    31 October, 2025 at 8:45 AMUTC

    FIBRE GEEKS are conducting network maintenance in the Sandown area today, Friday 31 October 2025 from 10:00 - 15:00. Services within the Pioneer Valley & Pioneer Place nodes will be temporarily unavailable during this maintenance window (approx. 5 hours).

Service Outage - Openserve Gauteng
  • Update
    UTC
    Update

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    We are currently experiencing connectivity issues for some clients connecting in the Gauteng region. Engineers are currently investigating.

Service Disruption - FIBRE GEEKS (Vredekloof)
  • Resolved
    UTC
    Resolved

    FIBRE GEEKS have confirmed the primary link is back online and services have been restored.

  • Update
    UTC
    Update

    FIBRE GEEKS have reported that the backhaul team have identified the issue and repair work has begun. The current ETR provided by the backhaul team is 22:00 for services to be restored.

  • Investigating
    UTC
    Investigating

    We've been notified of a Service Disruption in Vredekloof by FIBRE GEEKS, the fibre network operator. The primary backhaul network connection is offline, and they are currently running on their failover link - this will result in performance limitations and degraded service until the issue is resolved. FIBRE GEEKS are actively working with their backhaul provider to address this issue as quickly as possible. Networks affected: - Eastglen - Glencrest - Glenwood We'll provide updates as they become available.

Sep 2025

No notices reported this month

Sep 2025 to Nov 2025

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