GetWiza - Notice history

Dear Customer We are happy to report that the fibre break in the Sandown area has been repaired. If you are still experiencing no connectivity, please power off the router, wait 30 seconds and power it back on. If the problem persists, please give us a call 021 204 4878 and we'll be happy to assist. Getwiza Support

Our upstream provider has been able to provide stability on the services and we are currently monitoring the situation.

Services seem to have been restored at 13:30. Please check your connection, if you are unable to access the internet please reboot your router. If the issue still persists, please contact support@getwiza.com

The maintenance window has unexpectedly been extended by the backhaul provider. We are currently awaiting an update on the time to resolve. We apologize for the inconvenience.

The incident has been resolved

The fault identified on site appears to be power related - the power to the guardhouse went offline last night and the UPS on-site lasted several hours to keep the equipment online, however, without an opportunity to recharge the UPS died in the early hours of this morning resulting in the equipment going offline. Fibre Geeks have reported the power issue to the site manager who has arranged for an Electrician to be dispatched ASAP, and in the meantime, we have a team en route with a fully charged UPS so that your connection may be restored sooner rather than later. They expect both sites to be online by 8:30. We will confirm once the connection has been restored. Getwiza Support Team

The Fibre Geeks technicians have identified the cause for the site being offline and are currently attending to the issue. We expect both sites to be online by 8:30 We will provide another update once the connection has been restored. We apologize for any inconvenience caused. Getwiza Support Team

The incident has been resolved

The Cape Metropol network is back online and the issue has been resolved.