GetWiza - Service Outage - FIBRE GEEKS (Brackenfell) – Incident details

FIBRE GEEKS has reported that connectivity has been restored. If you are still experiencing connection issues, please reboot your router (by unplugging from power, waiting 2 minutes, and plugging it back in again) - allow your router another 2-3 minutes to re-establish its connection thereafter. If after these steps your service is still affected, please let us know via WhatsApp and our support team will investigate and assist.

Latest update from FIBRE GEEKS: "The fault has been escalated with our upstream provider. Still no ETR available." We'll continue to press for updates and provide feedback as information becomes available from FIBRE GEEKS. Currently it looks like there will be no resolution until sometime tomorrow, so if you're able to we suggest you make alternate connectivity arrangements.

Update from FIBRE GEEKS: "We have confirmation that the issue is with the backhaul provider, We are awaiting their arrival on site and will assist as best we can to get the issue resolved as soon as possible. We will provide an ETA as soon as one is made available."

Update from FIBRE GEEKS: "We suspect that this issue is caused by a backhaul provider fault, We have dispatched a team to investigate the fault further. No ETA is available yet."