GetWiza - Sandown Network Outage โ€“ Incident details

All systems operational

Sandown Network Outage

Resolved
Operational
Started about 5 years agoLasted about 10 hours
Updates
  • Update
    UTC
    Update

    The network has been restored.

  • Update
    UTC
    Update

    Services to the majority of Pioneer Valley have been restored by the Fibre Network Operator, however there is still an outage affecting +- 60 users while they attempt to resolve additional damage caused on the route. They expect to have services resolved within the next two hours.

  • Update
    UTC
    Update

    Good day, We are happy to report that the Fibre Geeks technicians have been able to restore connectivity to most of our sites. Connectivity has been restored to the following sites: Sandown Residential, Sagewood, Sandown Square, Rivergate Pioneer Valley - up to 4 hours to repair Regards, Warren

  • Update
    UTC
    Update

    Good day, The Fibre Geeks technicians have estimated the following times to repair the damage to the cable: Sandown Residential, Sagewood, Sandown Square, Rivergate - 2 hours Pioneer Valley - still to be confirmed Regards, Warren

  • Investigating
    UTC
    Investigating

    Good day, We have been notified by Fibre Geeks that their cable has once again been severed due to construction in the Sandown area. Their team is on site with the contractors to determine the best course of action. Sites affected: Sagewood Security Estate, Sandown Residential, Pioneer Valley, Rivergate, Enterprise Park. An estimated time of repair will be sent in the next update. We apologize for any inconvenience caused. Regards, Warren