GetWiza - Service Outage - Openserve – Incident details

We are pleased to confirm that Openserve have restored connectivity, and all services should be back online. If you are still experiencing connectivity issues, please try rebooting (NOT resetting) your router by disconnecting your router from the power source, wait for 2 minutes, and then turn the router back on and allow it a few minutes to reconnect. If the issue persists after rebooting, please send us a WhatsApp message so we can investigate and assist further. Thank you for your patience and understanding.

Openserve technicians are in the process of physically tracing the fibre to locate the issue. This involves identifying the exact location of the fault, which can be time-consuming due to the complexity of the network infrastructure. Unfortunately, no ETR is available at this stage. We are actively putting pressure on Openserve to expedite the process and provide timely updates. Thank you for your understanding and patience.

Openserve have dispatched a technician to address the issue with their equipment in one of their Data Centres. The root cause has been identified as a port issue on their network interface. ETR (Estimated Time to Resolution) from Openserve: within the next 2 hours.

Openserve have identified and escalated the matter internally and are attending to the issue. We'll provide further updates as they become available.