GetWiza - Service Outage - FIBRE GEEKS - Sandown – Incident details

FIBRE GEEKS have implemented a working solution and connectivity has been restored. If you're still experiencing connectivity issues, please reboot your router by unplugging both your GetWiza router and Fibre Geeks ONT device from power, waiting 2 minutes, and then plugging them back in. Please allow for another +-2 minutes for your connection to re-establish. If you're still experiencing issues thereafter, please pop us a WhatsApp message so that we can assist you further.

FIBRE GEEKS have identified the issue as a fibre break in their main fibre line in the Parklands, Sandown area. Although their backup connection activated, an upstream device on the backup route subsequently failed, resulting in the current outage. Their team is actively working on a resolution and will provide us with further updates as progress is made.