GetWiza - Service Outage - FIBRE GEEKS - Somerset West – Incident details

All systems operational

Service Outage - FIBRE GEEKS - Somerset West

Resolved
Partial outage
Started almost 2 years agoLasted 9 hours 30 minutes

Affected

Fibre Geeks 🤓

Partial outage from 9:30 AM to 7:00 PM

Updates
  • Update
    UTC
    Update

    The incident has been resolved

  • Update
    UTC
    Update

    Fibre Geeks have confirmed that there is a fibre break on their backhaul providers network. The backhaul provider is on site currently repairing. Unfortunately there is not ETA as yet.

  • Update
    UTC
    Update

    Feedback from Fibre Geeks: Our backhaul provider suspects it's a fault on the physical fibre leading to the estates. No ETA is currently available. We will provide further updates once we receive an estimated time to repair.

  • Investigating
    UTC
    Investigating

    We've been notified of an outage in Somerset West by FIBRE GEEKS, our upstream provider, who is currently investigating. The following FIBRE GEEKS networks are affected: - Somerset Place - Somerset Sereno We'll provide updates as they become available.