GetWiza - Service Outage - SAGWEOOD ESTATE โ€“ Incident details

All systems operational

Service Outage - SAGWEOOD ESTATE

Resolved
Operational
Started over 3 years agoLasted about 3 hours
Updates
  • Resolved
    Resolved

    The power issue has been resolved and connectivity restored by the network operator. If your internet has not come back online yet, please do the following to re-establish your connection: 1. Unplug both fibre ONU and your Get Wiza router for a full 60 seconds. 2. Plug devices back into power and wait another 60-120 seconds for it to re-establish the connection. If your connection is still not up after the above steps, please pop us a message on WhatsApp +27 21 204 4878 where we can assist you directly :)

  • Update
    Update

    Update as received from network provider: "Our technician has identified that there is a power issue in the server room; the UPS has failed and we are currently working on a solution."

  • Investigating
    Investigating

    We've been notified of a service outage at Sagewood Security Estate by Fibre Geeks, our upstream provider, who is currently investigating. We'll provide updates as they become available.